Tell US Airways how you feel about them.
If you are reading this, it is likely because you have listened to Episode 40 - An Open Letter to US Airways, and you most likely agree with me that if this story is true, it is among the worst customer service stories you have ever heard (though if you want another good one, be sure to check out Episode 21 - Trading Spaces).
Well, it's all true. Even the part about the customer service guys chasing a woman through the airport to try to steal her cell phone. Yes, USAir, or US Airways, or America West or whatever the heck they call themselves these days actually aggressively attack their customers when they cannot help them.
So help us help them. They need some serious feedback regarding their customer relations. Let them know how you feel by contacting them here, and recommending Catalogue of Ships to them.
And if you are really motivated, please let RAMADA (not Radisson! Sorry Radisson!) know they should listen to the podcast.
Thanks for the support!
Well, it's all true. Even the part about the customer service guys chasing a woman through the airport to try to steal her cell phone. Yes, USAir, or US Airways, or America West or whatever the heck they call themselves these days actually aggressively attack their customers when they cannot help them.
So help us help them. They need some serious feedback regarding their customer relations. Let them know how you feel by contacting them here, and recommending Catalogue of Ships to them.
And if you are really motivated, please let RAMADA (not Radisson! Sorry Radisson!) know they should listen to the podcast.
Thanks for the support!
13 Comments:
Was the hotel a Ramada or a Radisson? It sounds like he said Ramada in the audio.
d'oh! I think you're right. Except, I think he also told me privately that the actual building was changing hands. It was turning from a *Ramada* to something else. The "something else" is the company we should really be contacting.
Thanks, Chris!
They "need" our "feedback"? OK, and then what happens? We join hands and tear the wall down, brick by brick, and make love in the streets? A life, get thee.
It was a Ramada but it is changing to a Quality Inn
Hey Greg? So what's wrong with joining hands and making love in the streets? And how can you tear down walls brick by brick when you're holding hands, anyway? A coherent metaphor get thee.
hey man, I've been through it all with lost bags, in china, england, germany, but your's takes the cake...
First time listener here, listening to Ep. 21, gosh, whoever you are talking, you sound like a really obnoxious guy. Arguing over 50 cents? Repeating the mantra of "I am not afraid to deal with people in customer service who are out to get me." sounds like you really are afraid.
Why is the customer obnoxious and not the seller? Transactions, you know, go both ways. For every "annoying customer" who argues over less than a dollar, there are hundreds (who think themselves above such disputes) that permissively encourage dishonest business..
You've got to make them be fair.
Netsharc,
HAHA! Perhaps we failed a bit here, or maybe our language difference made the tongue-in-cheek homor not come through clearly.
I am basically making fun of myself in this episode. That is to say the "mantra" as you call it, is repeated specifically to point out my weakness.
Thanks so much for listening. I hope you find something more to your taste. Every episode is fairly different.
Best,
Michael
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This post has been removed by a blog administrator.
US Airways has always been OK with me but I am aware of most of corporations appalling customer care these last few years.
Let me bend your ears to the Ramada. Though this may only apply to the Ramada in fron of La Guardia in NY but on 9-11 when people were stuck unable to fly out, they jacked up their prices by three. It wasn't just for the new rooms but also the ones reserved.
That's the kind of folks they are. I never heard much about it afterwards. Our news media is so lousy. Call me silly but I can't muster up the thought of giving these anti-patriotic people ANY of my money.
Just wanted to let everyone know, I'm not censoring anyone. Nick's post just appeared three times, so I deleted the first two.
We just got this link from a listener who is letting us know that US Air is aware of their Customer Service problem and is looking to fix it.
Apparently their staff is WAAAAAY underpaid.
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